Lucki Terms and Conditions
Welcome to Lucki. These terms form a binding agreement between us and anyone who creates an account or uses our services. By registering, depositing, or playing on our platform, you confirm that you accept these terms in full.
We operate under a licence issued by the Anjouan Gaming Authority (AOFA), Union of Comoros, licence number ALSI-202412035-FI2, with an additional registration under the Anjouan Gaming Authority. Our services are intended for players aged 18 and over. Where local regulations in the United Kingdom apply, we aim to operate in a manner consistent with recognised player protection standards, including those overseen by the UK Gambling Commission.
We may update these terms from time to time. When we do, we'll post the revised version on our platform, and continued use of our services after changes take effect means you accept the updated terms.
1. General Information and Legal Agreement
This document sets out the rules that govern your relationship with us. It applies the moment you open an account, not just when you deposit or play.
We reserve the right to amend, suspend, or withdraw any part of our services at our discretion. This includes individual games, promotions, or payment methods, which may be adjusted due to supplier agreements, regulatory requirements, or operational needs. We're not able to guarantee uninterrupted access at all times, though we work to minimise disruption.
If any clause within these terms is found unenforceable, the remaining provisions continue to apply.
2. Account Opening and Eligibility
You must be at least 18 years old to register with us. We also require that you reside in a jurisdiction where online gambling is permitted and that you're not accessing our services from a restricted territory.
Each player may hold one account only. Duplicate accounts, whether created using different details or on behalf of someone else, will be closed, and any associated funds may be withheld pending investigation. We ask that the information you provide during registration, including your name, address, and date of birth, is accurate and current.
Accounts found to belong to self-excluded individuals, minors, or persons previously banned from our platform will be terminated immediately.
3. KYC and Identity Verification
Know Your Customer checks exist to protect both our players and our platform from fraud, identity theft, and underage gambling. We may ask you to confirm who you are at any point, not only when you request a withdrawal.
Verification typically involves submitting a government-issued photo ID, proof of address dated within the last three months, and in some cases a payment method confirmation. We reserve the right to request additional documentation where our risk systems flag unusual activity on an account.
Until verification is complete, we may limit withdrawals, deposits, or gameplay. Delays in providing requested documents may extend processing times beyond our usual timeframes.
4. Account Security and Password Confidentiality
Your login credentials are yours to protect. We ask that you never share your password, PIN, or account access with anyone else, including friends or family members.
We employ encryption and monitoring systems designed to detect suspicious login attempts, but account security is a shared responsibility. If you believe your account has been compromised, contact us straight away so we can investigate and, where necessary, suspend access to prevent unauthorised activity.
We're not liable for losses arising from unauthorised access where it results from a player failing to safeguard their own credentials.
5. Deposits and Account Funding
Deposits can be made using the payment methods listed within your account dashboard. All transactions are processed in pounds sterling (£) unless otherwise stated.
We don't accept funds from third parties. Any deposit made using a payment method not registered in your own name will be reversed, and the account may be reviewed or restricted. Minimum and maximum deposit limits apply and are displayed at the point of transaction.
We may decline a deposit at our discretion, particularly where fraud indicators or payment provider restrictions are present.
6. Withdrawal Procedures and Verification
Withdrawal requests are processed once your account has passed the required verification checks. We ask that withdrawal funds are returned to the original deposit method wherever possible, in line with standard anti-fraud practice.
Processing times vary depending on the payment provider and the outcome of our internal review. We reserve the right to request further documentation before releasing a withdrawal, particularly on larger or first-time requests. Pending withdrawals may be cancelled by the player before processing completes, returning the funds to the playable balance.
Unusual betting patterns or incomplete verification may delay withdrawal approval.
7. Bonus Rules and Wagering Requirements
Bonuses, free spins, and promotional offers are subject to individual terms published alongside each promotion. Wagering requirements must be met within the specified timeframe, and unmet bonus funds are forfeited once the period expires.
We monitor bonus usage closely. Patterns consistent with bonus abuse, including the use of betting strategies designed to guarantee returns with minimal risk, can result in the removal of bonus funds, associated winnings, or restriction of promotional access going forward. Each promotion may carry its own game restrictions, maximum bet limits while wagering, and contribution percentages per game type.
We reserve the right to refuse or withdraw a bonus offer where we reasonably suspect misuse.
8. Inactive and Dormant Accounts
An account is considered dormant after a defined period of inactivity, typically twelve months without login or transaction activity. We'll usually attempt to notify you before any dormancy fee or process applies.
Dormant account fees, where applicable, are disclosed in advance and deducted from the account balance at set intervals. Players can reactivate a dormant account by logging in and completing any required verification refresh.
Funds in closed or self-excluded accounts are handled in accordance with applicable regulatory guidance.
9. Game Fairness and RNG Systems
All games available through our platform use random number generator technology supplied by licensed, independently tested software providers. We don't influence individual game outcomes.
RNG systems are periodically tested to confirm that results remain statistically random and that return-to-player percentages align with published figures. We publish RTP information where available through game information panels. Technical errors, including software malfunctions, void the affected game round, and any payouts resulting from a verified error may be reversed.
We don't guarantee winnings, and past results have no bearing on future outcomes.
10. Prohibited Conduct and Fraudulent Activity
We maintain a firm stance against fraud, collusion, and any attempt to manipulate our systems for unfair advantage. Prohibited conduct includes, but isn't limited to, the following activities.
- Using automated software, bots, or scripts to place bets
- Exploiting software bugs or payment processing errors rather than reporting them
- Opening multiple accounts to claim bonuses repeatedly
- Colluding with other players to gain an unfair edge in multiplayer games
- Using stolen, borrowed, or unauthorised payment methods
- Providing false identity or financial documentation
Where we identify any of the above, we reserve the right to suspend or close the account involved, void winnings connected to the activity, and withhold funds pending investigation. Serious cases may be reported to relevant authorities, and we may share information with other licensed operators as part of fraud prevention networks. Any attempt to circumvent self-exclusion or deposit limits through alternative accounts is treated as a serious breach of these terms.
11. Responsible Gambling and Self-Exclusion
We provide a range of tools to help you manage your play, including deposit limits, loss limits, session time reminders, and self-exclusion options ranging from twenty-four hours to permanent closure.
Self-exclusion requests are actioned promptly once received, and reversal before the chosen period ends isn't possible. During self-exclusion, marketing communications stop, and account access is restricted. If gambling stops being fun, or starts affecting other areas of your life, we encourage you to use these tools or reach out to a support organisation.
Further guidance is available in our dedicated responsible gambling section.
12. Complaints and Dispute Resolution
If something doesn't go as expected, we want to hear from you. Our support team handles complaints directly and will aim to resolve most matters within a reasonable timeframe.
Where a complaint can't be resolved between us directly, you may be entitled to refer the matter to an independent alternative dispute resolution (ADR) body, details of which are provided upon request or published within our help centre.
We keep records of complaints and their outcomes as part of our ongoing compliance obligations.
13. Intellectual Property Rights
All content on our platform, including our logo, graphics, game assets, and software, remains our property or that of our licensed content providers. Nothing in these terms transfers ownership of that content to you.
You may not copy, reproduce, distribute, or exploit any part of our platform for commercial purposes without written permission. Unauthorised use of our branding or content may result in legal action.
14. Anti-Money Laundering Policy
We operate a strict anti-money laundering policy in line with international standards and our licensing obligations. This means we monitor transactions for patterns consistent with money laundering or terrorist financing, and we report suspicious activity to the relevant authorities where required.
Source of funds checks may be requested at any stage, not only during withdrawal. We may ask you to explain the origin of deposited funds, particularly where transaction values are high or inconsistent with your account history. Failure to provide satisfactory evidence can result in restricted account access, delayed withdrawals, or account closure pending further review. We don't accept cash deposits, cryptocurrency from unverifiable sources, or funds linked to third parties. All payment methods must be registered in the account holder's own name, and mismatched details will trigger additional verification before any transaction completes.
Our AML obligations take precedence over standard processing timeframes where investigation is required, and we reserve the right to freeze funds during that process.
15. Voluntary Account Closure
You can close your account at any time by contacting our support team. We'll confirm closure once any pending transactions or verification matters are resolved.
Closure requests made for reasons connected to gambling harm are treated as self-exclusion requests rather than standard closures, and the relevant responsible gambling protections apply instead.
Remaining account balances, where no investigation is pending, are returned using your original payment method.
16. Governing Law and Jurisdiction
These terms are governed by the laws applicable to our operating licence, issued by the Anjouan Gaming Authority, Union of Comoros. Where you access our services from the United Kingdom, nothing in these terms limits any statutory protections available to you under applicable consumer or gambling-related legislation.
Any disputes not resolved through our complaints process or ADR referral will be subject to the jurisdiction outlined within our licensing framework.
We encourage players to read these terms carefully and to contact our support team with any questions before continuing to use our services.
Responsible Gambling Disclaimer
Our services are intended for players aged 18 and over. Gambling should always be an enjoyable activity, not a way to solve financial difficulties. If you feel your gambling is becoming a problem, free and confidential support is available through GamCare on 0808 8020 133. Please play responsibly.