Responsible Gambling at Lucki
1. Our commitment to responsible gambling
We understand that gambling can be fun for some and genuinely difficult for others, and we take that difference seriously. Every tool, every limit and every piece of guidance on this page exists because we care about what happens to you after you log off, not just while you're playing. We're here to help you enjoy our games without losing sight of what matters in your life.
2. Recognising problem gambling signs
Problem gambling doesn't always look the way people expect. Sometimes it's quiet, hidden behind late nights or quick top-ups that seem harmless at the time. Other times it shows up in mood changes, broken promises to yourself, or chasing losses you'd rather not think about.
We'd ask you to be honest with yourself about the following warning signs:
- Spending more time or money gambling than you originally planned
- Feeling anxious, irritable or low when you're not gambling
- Borrowing money or using funds meant for bills to keep playing
- Lying to friends or family about how much you gamble
- Chasing losses with bigger bets to try and win them back
- Neglecting work, relationships or personal responsibilities because of gambling
3. Self-assessment tools and awareness
Setting aside five minutes to check in with yourself can make a real difference. We provide a self-assessment that helps you see your gambling habits clearly, without judgement attached. It's not a test you pass or fail, it's simply a mirror.
Ask yourself these questions honestly:
- Do I gamble to escape stress, boredom or sadness?
- Have I tried to cut back and found it harder than expected?
- Do I think about gambling even when I'm doing other things?
- Have I hidden my spending or losses from people close to me?
- Would I feel relieved if I couldn't gamble tomorrow?
4. Deposit limits and budget management
Your wellbeing comes first, and that means giving you real control over what you spend. We make it simple to set a limit that fits your life, not the other way around. Once a limit is in place, it stays active until you choose to change it, and any decrease takes effect immediately.
We offer the following limit types so you can manage your budget your way:
- Daily deposit limits
- Weekly deposit limits
- Monthly deposit limits
- Loss limits
- Wager limits
5. Time limits and session controls
It's easy to lose track of time once you're absorbed in a game, and that's exactly why we built session controls into our platform. You can set reminders that tell you how long you've been playing, or cap your sessions entirely so they end automatically. We'd rather you walk away feeling in control than realise hours have slipped by unnoticed.
6. Self-exclusion options
Under UKGC guidelines, we're required to offer self-exclusion tools, and we've built ours to be as flexible and straightforward as possible. Whether you need a short pause or a longer break, the choice is entirely yours and we won't make it difficult to access.
The self-exclusion options available to you include:
- Temporary breaks from 24 hours up to six weeks
- Extended self-exclusion periods of six months, one year or longer
- Permanent account closure
- Registration with GAMSTOP, the UK's national self-exclusion scheme
7. Reality checks and account activity alerts
We send reality check notifications during play so you always know how long you've been on our platform and what you've spent. These pop-ups aren't designed to interrupt your enjoyment, they're there to keep you informed. You can adjust how often they appear in your account settings.
Alongside reality checks, we track account activity and flag patterns that might suggest a problem is developing. When this happens, we may reach out directly to check in with you and offer support or relevant tools.
8. Protection of minors and underage access prevention
Gambling on our platform is restricted to those aged 18 and over, no exceptions. Every new account goes through age and identity verification before any real money play is permitted, in line with our obligations as a licensed operator.
If you share a device or household with someone under 18, we'd encourage you to use parental control software and keep your login details private. These simple steps go a long way towards preventing underage access to gambling platforms generally, not just ours.
9. Support organisations and professional help
You're not alone if gambling has become harder to manage than you'd like, and reaching out for help is never a sign of failure. Several independent organisations across the United Kingdom offer free, confidential support to anyone affected by gambling, whether that's you or someone you care about.
- National Gambling Helpline (GamCare) — 0808 8020 133
- GAMSTOP — national self-exclusion scheme for online gambling
- BeGambleAware — information, advice and free support services
- Gamblers Anonymous UK — peer support meetings nationwide
10. How to contact our responsible gambling team
If anything on this page raises questions, or you'd simply like to talk through your options, our responsible gambling team is ready to listen without judgement. Reach out through our support channels and we'll guide you through setting limits, self-exclusion or anything else you need.
Disclaimer
Gambling should always be a form of entertainment, not a way to make money or solve financial difficulties. We encourage every player to gamble within their means and to make use of the tools and support outlined on this page whenever needed. If you feel that gambling is affecting your life negatively, please contact the National Gambling Helpline on 0808 8020 133 for free, confidential support.
You must be 18 years of age or older to register an account or gamble on our platform.