Privacy Policy
We built Lucki around a simple idea — your data should be treated with the same care as your money. This policy sets out how we collect, use and protect the personal information you share with us when you play on our platform. We process everything in line with GDPR and the wider data protection framework applicable to our operations.
1. Nature and scope of personal data collected
When you register with us, we ask for certain details to set up and run your account properly. This isn't data collection for its own sake — each piece serves a purpose tied to verifying who you are, processing payments, or keeping our platform compliant with licensing obligations. Some information comes directly from you, while other data is generated automatically as you use our services.
The categories of personal data we collect include:
- Identity details such as full name, date of birth and nationality
- Contact information including postal address and phone number
- Financial data such as payment card details, bank account information and transaction history
- Account activity including login history, game play records and wagering patterns
- Technical data such as IP address, device type and browser information
- Verification documents submitted for identity and age checks
2. Purposes and objectives of data processing
To run our platform safely and lawfully, we process your data for a range of specific purposes. We never collect information without a clear reason behind it, and each purpose ties back to either a legal obligation, a contractual need, or a legitimate interest we can justify.
We process personal data for the following purposes:
- Creating and managing your player account
- Verifying your identity and age in accordance with licensing requirements
- Processing deposits, withdrawals and other financial transactions
- Detecting and preventing fraud, money laundering and underage gambling
- Providing customer support and responding to your enquiries
- Sending account-related communications and, where you've opted in, marketing messages
- Meeting our obligations to regulators and law enforcement bodies
3. Security measures and technical integrity
We want to be clear about how seriously we take data security. Your personal and financial information is protected using encryption protocols, firewalls and access controls designed to prevent unauthorised access, alteration or loss. Our systems are monitored on an ongoing basis, and we review our security practices regularly to keep pace with emerging risks.
Access to your data within our organisation is limited to staff who need it to perform their roles. We also require any third-party service providers we work with to maintain comparable standards of protection before we share any information with them.
4. Sharing information with third parties
Under GDPR, we're only permitted to share your personal data where there's a valid legal basis for doing so. We don't sell your information to anyone, and any sharing that does take place is limited to what's necessary for running our services or meeting legal obligations.
We may share data with the following categories of third parties:
- Payment processors and banking partners handling deposits and withdrawals
- Identity verification and anti-fraud service providers
- Regulatory bodies and licensing authorities
- Game and software providers integrated into our platform
- IT and hosting service providers who support our technical infrastructure
- Law enforcement agencies where legally required
5. Cookie management and similar technologies
Your browsing experience on our platform relies partly on cookies and similar tracking technologies. These small files help us remember your preferences, keep you logged in securely, and understand how players interact with our games and features. Some cookies are essential for the platform to function, while others support analytics and, where consented to, personalised content.
You can manage or disable cookies through your browser settings at any time. Doing so may affect certain features of our platform, so we recommend reviewing your cookie preferences carefully before making changes.
6. Data retention period
We don't keep your data indefinitely. Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory and accounting obligations.
Account and transaction records are typically retained for a minimum period following account closure, as required under anti-money laundering regulations. Once retention periods expire, data is securely deleted or anonymised so it can no longer be linked back to you.
7. User rights over their data
You have full control over the personal data we hold about you. As a player based in the United Kingdom, GDPR gives you a set of rights you can exercise at any time, and we're committed to responding to these requests promptly and without unnecessary obstacles.
Your rights include:
- The right to access the personal data we hold about you
- The right to rectification of inaccurate or incomplete data
- The right to erasure, sometimes known as the right to be forgotten
- The right to object to certain types of processing
- The right to data portability, allowing you to receive your data in a usable format
- The right to restrict processing in specific circumstances
8. International data transfers
As required by data protection law, we take extra precautions whenever personal data is transferred outside the UK or European Economic Area. Some of our service providers and infrastructure partners operate internationally, which means data occasionally crosses borders as part of normal platform operations.
Where this happens, we rely on recognised safeguards such as standard contractual clauses or equivalent mechanisms to ensure your data continues to receive an appropriate level of protection, regardless of where it's processed.
9. Privacy policy updates
We want to be clear that this policy isn't static. Laws change, our services evolve, and we update this document from time to time to reflect those changes accurately.
Whenever we make meaningful updates, we'll post the revised policy on our platform with an updated effective date. We'd encourage you to check back periodically so you stay informed about how your data is handled.
10. Contact information
We welcome your questions about this policy or how your data is handled. If you'd like to exercise any of your rights, raise a concern, or simply understand our practices better, our support team is available through the contact channels listed on our platform.
Our company operates under a licence issued in Curaçao, licence number 8048/JAZ, and we handle all data protection matters in accordance with applicable regulatory requirements.
Responsible Gambling
Gambling should always stay enjoyable. If you feel it's becoming a problem, free and confidential support is available through GamCare on 0808 8020 133. We only accept players aged 18 and over.